General
1. What is Pingou?
Pingou is a comprehensive platform designed to help both homeowners/landlords and renters/tenants manage rent collection online. Our platform offers a secure, efficient, and user-friendly way to handle rental payments, automate reminders, and facilitate communication between landlords and tenants.
2. Who can use Pingou?
Pingou is ideal for landlords, property managers, and tenants who want to streamline the rent payment process and improve overall rental management.
Account and Setup
1. How do I create an account on Pingou?
To create an account, visit our signup page, provide the necessary personal and property details, and follow the prompts to complete the registration process.
2. What information do I need to set up my account?
You will need your personal information, property details, and banking information to facilitate rent payments and receipts.
3. Is there a setup fee?
No, Pingou does not charge a setup fee. You can start using our platform without any initial costs.
4. Is there a monthly subscription fee?
No Pingou does not charge a monthly subscription. Landlords and tenants are welcome to use our platform entirely for free. The only moment that Pingou collects any fees are when the rent payment is processed.
5. As a landlord, why do I have to onboard with Stripe after I finish signing up to Pingou?
We process all our transactions through Stripe's platform, ensuring state-of-the-art processing, privacy, and security for our clients. Onboarding with Stripe allows us to offer a seamless and secure payment experience.
Payments
1. How do tenants make payments?
Tenants can make payments through our secure online portal using various payment methods, including bank transfers and credit/debit cards.
2. Can tenants set up automatic payments?
Yes, tenants can set up recurring payments to ensure their rent is paid on time every month, providing convenience and peace of mind.
3. Are there any transaction fees?
Pingou charges a small transaction fee from landlords for each payment processed. Also, tenants will pay a small processing fee according to the payment method of choice. For detailed information on fees, please refer to our pricing page.
Security and Privacy
1. How secure is Pingou?
Security is our top priority. We use advanced encryption and security measures to protect your data and transactions. For more details, please see our security policy.
2. What measures are in place to protect my personal information?
We comply with industry-standard data protection regulations to ensure your personal information is safe. For more information, review our privacy policy.
Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected] or through our contact form.
2. What support resources are available?
We offer a comprehensive help center with articles, FAQs, and video tutorials to assist you with using our platform.
Features
1. What features does Pingou offer?
Pingou offers features such as automated rent reminders, secure online payments and detailed reporting.
2. Can I manage multiple properties with Pingou?
Yes, Pingou allows you to manage multiple properties from a single account, making it easy to handle rent collection for all your properties.
Billing
1. How do I view my billing statements?
You can view and download your billing statements at any moment. As soon as the transaction is processed, you will receive an email with all the steps to access your billing statements.
2. Can I update my billing information?
Yes, you can update your billing information at any time through your account settings.
For Owners
1. How does Pingou help landlords and property managers?
Pingou simplifies rent collection, automates reminders, and provides detailed financial reporting. It helps landlords and property managers save time and reduce administrative tasks by centralizing rent payments and tenant communications.
2. Can I track payment history and tenant information?
Yes, Pingou provides a comprehensive dashboard where you can track payment history, view tenant information, and generate reports for better financial management.
For Renters
1. How does Pingou benefit tenants?
Pingou provides a convenient and secure way for tenants to pay rent online, set up automatic payments, and receive reminders to avoid late fees.
2. How do I set up and manage my payments?
Tenants can easily set up and manage their payments through the Pingou.io dashboard. You can choose your preferred payment method, set up recurring payments, and view your payment history.
3. What if I have issues with my rent payment?
If you encounter any issues with your rent payment, you can contact Pingou customer support for assistance.