Privacy Policy

This Privacy Policy outlines the data protection practices followed by Pingou Corp., along with our subsidiaries and affiliates (referred to collectively as "Pingou," "we," "us," or "our"). It applies to www.pingou.io and any other websites we own or manage that display or link to this Privacy Policy and any other forms of engagement (such as customer service inquiries or interactions on social media platforms) that you might have with Pingou (together, referred to as the “Service”). It also details the rights and options available to individuals regarding their personal data. In certain instances, Pingou may provide distinct or additional privacy notices for particular products or services at the point of collecting personal information. These specific privacy notices will dictate the processing of personal data in relation to the respective product or service.

The personal data we collect through our Service or other means may vary based on your role as a Landlord or Tenant and includes:

• Profile details: Username, password for online account setup and other login information.
• Contact details: First and last name, email, mailing addresses, physical address (if different), phone number, and addresses of rental properties managed or resided in.
• Uploaded content: Any text, images, audio, video, and documents uploaded, including personal data contained within these materials and associated metadata.
• Feedback and correspondence: Data provided when you contact us or interact online.
• Demographic data: City, state, country of residence, postal code, age.
• Financial data: Stated income, property values, mortgage details, financial status, account numbers and balances, payment card details.
• Public Records Data: Information sourced from publicly accessible records and databases.
• Government ID numbers: National identification numbers (e.g., Social Security Number), state/local IDs, and images of the ID cards.
• Transaction details: Information on payments to and from you, banking details, transaction history, details of purchased services.
• Usage data: Information on how you use and interact with the Service.
• Marketing preferences: Communication preferences and engagement with our communications.
• Other unspecified data, used as described in this Privacy Policy or as disclosed at collection time.

Landlords may provide tenant information, including:

• Tenant contact details: Name, email, mailing and physical addresses, phone number, professional title and company name.
• Tenant demographic data: City, state, country of residence, postal code, age.
• Tenant transaction data: Payment details and history between Tenant and Landlord.
• Other unspecified tenant data, used in line with this Privacy Policy or as disclosed when collected.

We have a presence on platforms like Facebook, LinkedIn, Twitter, Google, YouTube, Instagram. Data collection on these platforms is governed by their privacy policies. Data we receive through these platforms is treated according to our Privacy Policy. If logging in through a third-party platform, we may collect information like your username, demographic data, and groups you belong to. More on privacy choices is in the “Third-party platforms” section of “Your Choices.”

We may receive your personal data from third parties, like referrals from Tenants, Landlords, business partners, marketing partners, public sources, and data providers.

We and our partners may automatically collect data about you, your device, and service usage. This includes device and browser information, IP address, site visit history, location, service interactions, and other personal data. Data collection methods include cookies, web storage (LSOs), Flash cookies, web beacons, etc. You have the option to configure your browser to reject all cookies or alert you when a cookie is being placed. Please note, disabling cookies might affect the functionality of certain features or services on our Website. We utilize cookies to enhance the Website and our Services, including remembering your preferences, tracking user patterns, and delivering targeted advertising.

We employ your personal data for various purposes as detailed in this Privacy Policy or as specified at the point of collection.

Your personal data is used to:

• Deliver, enhance, and maintain the Service.
• Facilitate your interactions with other Service users.
• Provide details about our products and services.
• Create and manage your user profile within the Service.
• Enable login through external identity and access management providers, like Facebook and Google SSO.
• Activate security features, including sending security codes via email and recognizing previously used devices.
• Communicate about the Service, including updates, security alerts, and administrative messages.
• Tailor the Service and our communication to your preferences and interests.
• Offer support and maintenance for the Service.
• Respond to your inquiries and feedback.

We analyze Service usage to enhance it and to develop new products and services, including understanding user demographics and service interactions. We may generate non-identifiable data from your personal information and that of others. This involves removing identifiable details, creating anonymous or aggregated data. This data may be used and shared for lawful business purposes, like analyzing and improving the Service and for business promotion.

We may send Pingou-related marketing messages as permitted by law, with opt-out options as outlined in the marketing opt-out section. We also partner with advertisers to display online ads, targeted based on your Service usage or online activities.

We process your personal data as necessary to comply with laws, respond to legal requests, and follow legal procedures, such as answering subpoenas or government inquiries. This includes sharing data with law enforcement, government authorities, and others for safety, legal claims, or enforcing our Service's terms.

We commit to not sharing your personal data with third parties, except as consented by you or as outlined in this Privacy Policy.

Our Service provides features that allow you to interact and share information with other users. For instance, if your Account is associated with a specific property or Tenant, users linked to that property or Tenant Account may access your profile and any shared documents relevant to the Tenant's lease. We do not govern the usage of your personal data by other users or third parties.

Your personal data may be shared with our parent company, subsidiaries, and affiliates, aligning with the purposes of this Privacy Policy.

We engage third-party companies and individuals to perform services on our behalf or to assist in operating the Service, such as customer support, hosting, analytics, email delivery, marketing, and database management. These parties are permitted to use your personal data strictly as instructed by us, adhering to this Privacy Policy, and are barred from using or disclosing your information for unauthorized purposes.

If you utilize features connecting our Service to third-party platforms or social media networks (e.g., logging in via a third-party account, linking the Service with third-party services), we may share the personal data you have authorized us to disclose. The control over the third party’s use of your personal data is beyond our scope.

Pingou employs Stripe, Inc. (“Stripe”) for payment services (like card processing, merchant settlement). By transacting through the Services, you agree to Stripe's Privacy Policy (accessible at https://stripe.com/privacy as of the effective date of this policy) and consent to Pingou and Stripe sharing necessary information and payment instructions with third-party service providers to facilitate your transactions.

Your personal data may be disclosed to professional advisors like lawyers, bankers, auditors, and insurers when it is necessary for the services they provide to us.

We reserve the right to share information that has been aggregated or anonymized (which removes any personal identifiers) with various entities, including potential business partners, advertisers, investors, users, and other third parties.

Pingou stores your personal information on company-operated servers, on the computers of its employees, or with cloud-based data storage providers. We retain personal information for as long as necessary to maintain your business relationship with us, to fulfill the purposes outlined in this Privacy Policy, or as long as is legally permissible or required. This duration may extend indefinitely, depending on legal requirements or the specific nature of the information.

The security of your personal information is a priority. We have implemented various organizational, technical, and physical measures to safeguard the personal information we collect. Despite these efforts, no internet or information technology system is completely secure. Therefore, while we strive to protect your personal information, we cannot assure or warrant the absolute security of the data. Additionally, safeguarding your account and login credentials is your responsibility. Be aware that the data you store or transmit through our website, as well as emails and other communications sent to us, are not encrypted. Consequently, it's important not to expect privacy for your content transmitted through these channels. We strongly recommend against sending any confidential information via these unsecured methods.

For inquiries or requests regarding your Personal Information, you can contact us via email at [email protected]. Alternatively, you can directly update or modify your personal information by logging into your account and making the necessary changes. If you wish to opt-out of receiving marketing or promotional emails from Pingou, you have the option to do so in the account management section of our website.

Information For any queries or feedback about this Policy or our privacy practices, please reach out to us at [email protected].

California law ensures that residents of California have the right to request information regarding the disclosure of their personal customer data to affiliates and/or third parties for marketing purposes. This includes access to the contact details of these parties. California residents wishing to obtain this notice should send a written request via email to [email protected]. Your request should clearly state “Your California Privacy Rights” and must include your full name, street address, city, state, and ZIP code. Please note that requests not correctly labeled, sent, or missing vital information may not receive a response.

We may update this Privacy Policy at our discretion. When we make significant changes, we will revise the policy's date and publish the updated version on the Service. Additionally, if required by law, we will inform you of these changes through other means we deem likely to reach you, such as email (provided we have your contact information) or through other methods via the Service. Changes to this Privacy Policy become effective once they are posted on the Service or as otherwise specified at the time of posting. Importantly, your ongoing use of the Service following any amendments to this Privacy Policy constitutes your acceptance of the revised terms.

Last Updated: January 22, 2024